General FAQ

Do you accept insurance as payment?

Yes, we accept all insurance, however not as the primary form of payment. Our office has a fee-for-service financial policy. We will electronically submit your insurance claim for all treatment completed. Your insurance company will directly provide you with reimbursement. We will also gladly submit pre-determination electronically to your insurance company for any treatment planned. We accept; Cash, Personal Checks, Debit and Credit Cards (Visa, Master Card, Discover and American Express). We accept Care Credit, and can help to see if you qualify for their services. Please see our Financial Policy section of the website for more information. 
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Why should I go the dentist regularly?

Many people do not see a dentist on a regular basis. They go only when they have a problem. This is called “crisis treatment” as opposed to “preventive treatment.” While these patients may feel they are saving money, it usually ends up costing more in finances, time and potentially pain. The reason for this is that most dental problems do not have any symptoms until they reach the advanced stages of the disease process. Schedule your preventive appointment today. 
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Why does the dentist take x-rays?

Many diseases of the teeth and surrounding tissues cannot be seen when the dentist visually examines your teeth. Diagnosing and treating dental problems at an early stage can save time, finances and often-unnecessary discomfort. The dentist will evaluate your need for x-rays, which can vary based on your oral health, age, risk of disease, growth and development. Our office provides digital radiographs or x-rays for diagnosing oral health disease. The digital form of radiographs provides excellent diagnostic imaging at a very low radiation level.
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I don’t like my smile -what can I do?

Our office offers a wide variety of options to help you improve your smile. We really enjoy helping patients achieve the smile they’ve always wanted. Please schedule an appointment today and allow us to help you find the right treatment for your new smile.
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Does the office treat children?

Yes, the doctors and staff feel it is important to provide children with quality dental treatment. We hope to create a fun and positive environment for a child’s dental experience. We recommend that children have their first visit by their first birthday.  Please visit the Children’s section of our website for more information.   
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It’s been a long time since I’ve been to a dentist. What do I need to do?

You’re not alone. Whether it’s been 6 years or 6 months, it’s never too late to get back into the office for treatment. At our office, we will schedule you to see the dentist first for a thorough exam and allow time to discuss your oral health concerns. We have been taking care of patients for over 40 years. Take advantage of our experience and schedule your appointment today! Please visit the First Visit section of our website for more information.
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Why do adults have to see a doctor for the first dental visit when all that they want is to get their teeth cleaned?

The doctors provide a thorough dental examination prior to a dental cleaning. This ensures that the patient is receiving the appropriate periodontal treatment. It also allows the doctor to look at the patient’s overall dental health in order to provide a proper treatment plan. Please visit the First Visit section of our website for more information. 
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Can I get my crown done in one visit?

Yes, we are happy to offer CEREC technology in our office as a treatment option for patients. CEREC stands for Chairside Economical Restoration of Esthetic Ceramics. Using CAD/CAM (computer-aided design and computer-aided manufacturing), this process allows the dentist to construct, produce, and insert individual ceramic restorations directly at the point of treatment (chairside) in a single appointment rather than over multiple appointments with labside work in between. The dentist will determine if you are a good candidate for this treatment. 
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Do you perform extractions?

Our office does perform extractions. The doctors will provide a thorough dental examination and x-rays prior to a tooth being extracted. There may be certain situations that require the care of an Oral Surgeon. At that time, the doctors will provide a referral to a local Oral Surgery office.
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Do you use gas on patients?

Yes, we do offer gas or Nitrous Oxide to make our patients feel more comfortable. The doctors will determine whether you are a candidate for this treatment. There is an additional fee for the service.
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Do you need to pre-medicate before an appointment?

Since the American Heart Association and American Association of Orthopedic Surgeons recently changed the recommendations for premedication, we recommend that you contact your primary care physician with any questions. At your initial exam appointment, the doctors will review your medical history and make recommendations as needed. 
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Do you have a payment plan or do we have to pay at each appointment?

We expect payment in full at each dental visit. For long-standing patients, a payment plan may be available. Please visit the Financial Policy section of our website for more information. 
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Can we see just one of the doctors or do we have to rotate through the practice (seeing all of the doctors)?

There are 3 doctors in our office. We prefer to assign you to one of the doctors in order to build a good doctor/patient rapport. We believe it allows for more consistent dental care.  If a dental emergency arises and your doctor is not available, you will then be asked to see one of the other doctors in the office who has available appointment time. 
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What age do you recommend that children be seen?

We recommend children be seen for their first visit by their first birthday. Please visit our Children’s section on our website for more information. 
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When you have braces, is it necessary to have dental cleanings?

Yes, it is very important to have regularly scheduled dental cleanings with any orthodontic treatment.
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When you're pregnant, should you still have dental cleanings?

Yes, it is very important and safe to maintain regular dental cleanings during pregnancy.  
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When you're pregnant, can you still have anesthesia?

Yes, we use local anesthesia that is safe for you and your baby.  If the doctor has any concerns, we will contact your Obstetrician. Unless it is emergency treatment, we prefer to provide dental treatment requiring local anesthesia during the second trimester. 
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When you're pregnant, can you still have dental X-Rays?

Our office will only take x-rays during pregnancy that are absolutely necessary. If the treatment is elective or non-emergent, we will postpone x-rays until after the pregnancy.
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Do you accept Medicaid?

No, we do not accept Medicaid.  Please contact the Chemung County Health Department at (607) 737-2878 for a list of Dentists who accept Medicaid.
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